Terms & Conditions

When you’ve placed your order, we send an order confirmation with your receipt by email, and then a second confirmation when we pack your goods.

Shipping

Sweden: 39 SEK.

We offer free shipping in Sweden for orders above 499 SEK.

EU and Norway: 69 SEK.

Delivery

We ship within Sweden, Norway and the EU. We use PostNord as we ship many small packages which can be delivered directly through the mail box. We aim to deliver your order between 1-5 working days. Please email us if you have specific delivery preferences and we will do our best to accommodate your needs. If your order should take longer than 5 working days, you have the right to cancel your purchase. If you already paid, the money will be transfered back to your account within a few days.

Items that haven’t been collected are sent back to us. For all packages that aren’t collected, we can charge the cost for return and expedition, currently 150 SEK.

Price & payment

You can pay by card or invoice (only within Sweden). The cards we accept are Visa and Mastercard.

All items are shown with VAT included. In your shopping cart, you can see the total price including all fees, VAT, and shipping cost. If you select to pay by invoice, and additional 29 SEK will be added to the price. Credit card information is stored on a secure page and is transferred encrypted with SSL or TLS.

If you are under the age of 18, you need to have parental approval to purchase in our shop.

Collector’s Invoice Solution
Together with Collector Bank AB, we offer invoice payment (only within Sweden). When you select invoice as your payment method, you will receive your goods before payment. You can then choose to pay it all at once or pay in smaller parts. The invoice is due within 30 days of the order. An invoice fee of 29 SEK will apply. At delayed or missing payment, a late fee of 60 SEK and interest of 2.5% per month will apply.

You need a Swedish address (folkbokföringsadress) and “personnummer” and you need to be at least 18 years old at the time of purchase to pay by invoice. When you have received your invoice, you can choose to pay it all at once, or in parts up to 36 months by paying the lowest amount that is stated on the invoice. If you select to do that, a yearly interest of 19,9% per year will be added.

A minor credit check will be done, which in some cases mean a proper “kreditupplysning”.

For the full terms for Collector’s invoice solution, see the following links (in Swedish):

Allmänna villkor för faktura och kontokredit
Standardiserad Europeisk konsumentkreditinformation

Collector’s Business Invoice Solution
Together with Collector Bank AB, we offer invoice payment for businesses (only within Sweden). When you select invoice as your payment method, you will receive your goods before payment. You can then choose to pay it all at once or pay in smaller parts. The invoice is due within 30 days of the order. An invoice fee of 29 SEK will apply. At delayed or missing payment, a late fee of 60 SEK and interest of 2.5% per month will apply.

For the full terms for Collector’s business invoice solution, see the following link (in Swedish):

Allmänna villkor för faktura och kontokredit

Return policy

As a customer, you are responsible for unpacking and checking that your goods are flawless within 7 days from receiving them. If there is any problem, contact our customer service by email immediately. See the page Returns if you need to return goods to us.

You generally have 1 year of guarantee on all products. If the producer specifically noted a specific guarantee period, that will apply.

If any dispute should arise, we will abide by the recommendation by the Swedish National Board for Consumer Disputes “Allmänna Reklamationsnämnden”.

Private policy

When you place an order with us, you state your personal information. When you register and order, you confirm that we may use your information in our business in order to fulfil our obligations toward you. You have the right according to the law of personal information “Personuppgiftslagen” to be informed of the information that was stored about you. If it is incorrect, incomplete or irrelevant, you may demand for its removal. If so, contact us by email. We will not share your information with any third parties. Personal information is handled according to the Swedish law PUL.

Our web shop is encrypted with SSL for your and our security.