Something is out of stock, will it be available again and if so, when?
Email us and ask! The same goes for different colors and sizes. We don’t always have the possiblity to stock everything in all sizes and colors from a specific brand but we’re generally happy to order specific products in the next shipment.
Did my order go through?
If you’re not sure that your order went through, you can check it in several ways.
1. When your order was placed, you should have seen a page with the header “Your order”.
2. An order confirmation should be sent to your email address.
3. You can see your order in “My Account” if you log in (if you created an account).
Can I change shipment address or size/color of my product after I placed the order?
If we haven’t shipped your order yet, we will do your best to help you. Email us and write Wrong order in the Subject line. Let us know your order number and the correct order information and we will confirm your changes (if possible).
Can I add more products to an order that’s already placed?
We can’t change the original order amount but if you do a second order and email us directly after placing it, we will try to ship them as one package, and if we can do that, we will refund the shipping cost for the second order.
Where is my package?
Email us if you haven’t received your package within 6 ordinary working days.
What happens if my order is delayed?
If your order should take longer than 6 working days, you have the right to cancel your purchase. If you already paid, the money will be transfered back to your account within a few days. We only sell items that we have in stock (unless there is an error in our stock system), so any delays are typically due to PostNord not delivering on time.
What is your shipping cost? Vad har ni för fraktkostnad?
39 SEK and free shipping over 499 SEK, within Sweden. Within the EU, shipping is approximately 69 SEK, depending on current currency calculations. We only ship within the EU.
When is my shipment sent?
We aim to ship all orders within 0-3 working days. After that, it should be 1-3 working days for shipping with PostNord, which adds up to 1-6 working days.